Email: [email protected]

At Carlin Electrical, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, you may be eligible for a return and cash refund under the following terms:

1. Eligibility for Return

To be eligible for a return:

• The product must be returned within 7 days of the delivery date.
• The item must be unused, undamaged, and in its original packaging with all labels, manuals, and accessories included.
• A valid proof of purchase (receipt or order number) is required.

2. Non-Returnable Products

The following items cannot be returned:

• Products damaged due to misuse, mishandling, or negligence.
• Products customized or modified upon customer request.
• Items returned after the 7-day return period.

3. Return Process

To initiate a return:

1. Email us at [email protected] with:
   • Your order number
   • Product name
   • Reason for return
   • Photos (if applicable)
2. Our support team will review your request and provide return instructions.
3. The customer is responsible for ensuring the product is returned safely and securely to our warehouse or coordinating return pickup if offered.

4. Refund Terms

• All refunds are issued in cash only at the time of item pickup or upon return approval.
• Refunds will not be processed through any online or digital payment methods.
• Refunds are typically processed within 2 to 5 business days after we receive and inspect the returned item.
• If the return is approved, we will contact you to arrange the cash refund handover.

5. Return Shipping Costs

• If the return is due to our error (wrong item sent, damaged item, etc.), we will cover the return shipping cost.
• If the return is due to customer preference (e.g., changed mind), the customer is responsible for return delivery charges.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Report the issue to [email protected] within 48 hours of delivery.
• Attach clear photos of the damage or defect.
• We will evaluate the case and offer a replacement or full cash refund where appropriate.

7. Contact Information

If you have any questions or need help with your return or refund, please reach out to our support team at:

📧 Email: [email protected]